Frequently Asked Questions

Delectables

  • What is the difference between the Delectables™ 10+ years and Delectables™ 15+ years?

    The difference between the 10+ and 15+ is the 15+ has added Potassium Chloride for Kidney Health Support and Prebiotics to help support healthy digestion. All other ingredients in the formulation are the same.

  • Can Delectables™ be refrigerated?

    Since these are not re-sealable pouches, we recommend feeding the complete pouch once opened. Unopened packages do not need to be refrigerated.

  • Can Delectables™ be used as a primary diet?

    No, Delectables™ should be fed as a treat only. It is intended for intermittent and supplemental feeding only.

General Questions

  • Where can I find product?

    Wardley products are sold across the country in fine retailers that carry pet supplies including Wal-Mart, PetCo, K-Mart and most major grocery store chains.

  • What is your Satisfaction Guarantee & Return Policy?

    If at any time you are not satisfied with our products, you may receive a refund of the purchase price by returning the unused portion of the product (in its original packaging) along with the original receipt, your name and return address, and details as to why you were not satisfied with the product to the following address:

    • The Hartz Mountain Corporation
    • Consumer Satisfaction Division
    • 200 Plaza Drive
    • Secaucus, NJ 07094 USA

    Limit three (3) refunds per household. Please do not mail liquids. Questions? Contact us 1-800- 275-1414 9 AM-5 PM EST.

  • Why can’t I find my pet’s favorite product? Did you stop making it?

    Hartz is always introducing new products to market and from time to time will stop making older versions to make room on store shelves for all the new ones. If you would like to recommend bringing back an “oldie but goodie”, please send us a note describing the product you can no longer find to:

    • The Hartz Mountain Corporation
    • Consumer Satisfaction Division
    • 200 Plaza Drive
    • Secaucus, NJ 07094 USA